At RG Gamer, we value our customers and want to ensure a smooth shopping experience. Please read our Refund Policy carefully to understand how refunds and returns are handled.
1. Digital Products (Game Keys, Downloads, Subscriptions)
- All digital products such as game keys, downloadable content, or subscriptions are non-refundable once delivered/activated.
- In case of technical issues (such as invalid game keys or failed downloads), you must contact us within 48 hours of purchase for verification and resolution.
2. Physical Products (If Applicable)
- For physical items like merchandise, gaming accessories, or hardware, returns will be accepted only if:
- The product is unused, in original packaging, and returned within 7 days of delivery.
- Damaged or defective products must be reported within 48 hours of delivery with proof (images/videos).
3. Refund Processing
- Approved refunds will be initiated within 5-7 business days to the original payment method.
- Depending on your bank/payment provider, it may take additional time for the refund to reflect in your account.
4. Non-Refundable Cases
- Change of mind after purchase.
- Incorrect product purchased by the customer.
- Failure to meet the system requirements of the game/software.
- Late refund requests beyond the allowed time frame.
5. Contact Us
If you have any issues regarding refunds, please contact our support team:
📧 Email: support@rggamer.com
📞 Phone: [7351366250]
📍 Address: [Pilibhit ]